Public Taxis
&private hire wheelchair accessible vehicle consultation
•
Project: Taxis&
private hire wheelchair accessible vehicle consultation
•
Start: 15 August
2024
•
Project manager:Martin
Seymour
Report summary
The
Council was seeking views from people who live or work in Brighton
& Hove as part of a consultation on accessibility of our taxi
and private hire fleet of wheelchair accessible taxis and so that
the Councilcould improve the experience for wheelchair users,
disabled passengers and passengers who have difficulties with
mobility and to understand the needs of passengers who use
wheelchair accessible vehicles
The
survey covered taxis that areaccessed via one of thecity's taxi
ranks,hailed as they drive along or booked in advance through a
private hire operator.
The
Consultation was open on the Councils Your Voice website from the
15 August 2024 to the 13 October 2024 and then extended to the 24
November 2024 so that additional stakeholders could respond.
The
consultation was open to all members of the public. In addition, a
wide selection of stakeholders were emailed directly requesting
that their services users/members complete the survey
Consultationresults
Please
see reportbelow
Participants timeline
Total
participants
40
67
30
Participation rate O 20
0%
10
Jul
Aug
•
Participants
Sep
Oct
Nov
hire
vehicles.
65/67-Multiple choice-choose one -optional
An occasional user
52.2% (35 choices)
A regular user
34.3% (23 choices)
I rarely use taxis
10.4% (7 choices)
No answer
3% (2 choices)
Are your
day-to-day activities limited because of a health condition or
disability which has lasted, or is expected to last 12 months or
more? Day-to-day activities are things people do on a regular or
daily basis, for example eating, washing, walking, reading,
writing, or having a conversation.
67/67-Multiple choice-choose one-required
Yes,a
lot
67.2% (45 choices)
No
17.9% (12 choices)
Yes, a little
7.5% (5 choices)
Prefer not to say
7.5% (5 choices)
No answer
0% (0 choices)
condition(s) or health condition(s) from the list below. If
you have more than one please tick all that apply.
50/67 - Multiple choice
-choosemany-optional
Physical
differences substantially limiting basic activities like walking,
climbing stairs, lifting, or carrying
24.7%(36
choices)
Long-term
physical illnesses or health conditions such as
20.5%
cancer,
HIV, diabetes, heart disease, epilepsy, chronic
fatigue, (30
fibromyalgia, long covid
choices)
No answer
11.6% (17
choices)
Mental healthdifferences such as depression, schizophrenia,
or anxiety
Learning
differences such as dyslexia, dyspraxia, or ADHD
8.2% (12
choices)
6.8% (10
choices)
Learning disabilities such as help with mobility or
personal care, managing finances, or completing forms
-
6.2%(9
choices)
Delopmental differences affecting motor,
cognitive,
social,
4.8%(7
emotional
skills, speech,and language
choices)
Another
disability not listed (optional)-please add details
in3.4% (5 the space below
choices)
Blind, blindness, partialsight loss or sight
uncorrected by 2.1% (3 glasses
choices)
Speech or
language impairments, full or partial loss of
voice,
2.1%
(3 difficulty speaking, or equipment requiredto
speak
choices)
D/deaf,
hard of hearing, partial hearing loss or hearing difference
1.4% (2
choices)
Facial or
visible difference with a disabling and/or discriminatory
impact· Prefer not to say
0%(0
choices)
Other
2.7% (4 choices)
How often
do you
use wheelchair- accessible
taxis or
private hire
vehicle for
transportation purposes?
58/67 -Multiple choice-choose many-optional
Once or
twice a year
34.3% (23 choices)
Once or twice a month
26.9% (18 choices)
No answer
13.4% (9 choices)
A few times a week
11.9% (8 choices)
Once a Week
9% (6 choices)
Daily
4.5% (3 choices)
Please
select all that apply.
59/67-Multiple choice-choose many-optional
Walkingsticks or crutches
22.2% (24choices)
A wheelchair all of the time
19.4% (21 choices)
A wheelchair some or most of the time
17.6% (19 choices)
A carer who is with you all of the time when you
travel16.7% (18
choices)
No answer
7.4% (8 choices)
Hearing aids
4.6% (5 choices)
An assistance dog
3.7% (4 choices)
Sight aids
0.9% (1 choice)
SSL-British Sign Language
0.9% (1 choice)
I
Other
6.5% (7 choices)
describe
what you would need? You can select as many as apply to
you.
63/67 -Multiple
choice-choose many-optional
I'm a
wheelchair user and the vehiclewould need to be a purpose-built
wheelchair accessible vehicle (WAV)
21.8%
(31
choices)
I would
requirethe vehicle to arrive exactlyon time and not
21.1%(30 be late (for private hire
vehicles)
choices)
I would
require a text message to let me know my
vehicle
14.1%
(20 had arrived (for private hire
vehicles)
choices)
I would
require the driver to assist me walking to the vehicle and
gettingin I find it hardor impossible to step up into larger
wheelchair accessible vehicles and so need a saloon-style
vehicle
12.7%
(18
choices)
I would
require the driver to knock on my door or call me once
9.9% (14 the vehicle had arrived (for private hire
vehicles)
choices)
I'm a
wheelchair user but would not require a
purpose-built6.3%(9 WAV vehicle
choices)
I would
require the driver to assist me to transfer from my wheelchair into
a passenger seat and for the driver to store my wheelchair safely
in the vehicle
4.9%(7
choices)
No answer
2.8% (4choices)
I would
require the driver or operator to communicate with another
person-such as a carer, family member, friend to confirm I have
been collected and again when I have been dropped off.
2.1%(3
choices)
I would
require the operator to provide me with a vehicle
and
1.4%
(2 driver that can carry me and my assistance dog
choices)
Other
2.8% (4choices)
following
statements you agree with.
61/67 -Multiple choice-choose one-optional
Taxi drivers do not
seem to understand my disability or 26.9% (18
travel requirements
choices)
Taxi drivers do enough to enable me to travel
16.4% (11 choices)
Taxi
drivers usually go above and beyond to assist me
16.4% (11
when travelling
choices)
Taxi
drivers don't take any reasonable steps to assistme
11.9% (8
when travelling
choices)
No answer
9% (6 choices)
Other
19.4% (13 choices)
What is
your view on the balancebetween the availability for Wheelchair
Accessible Vehicles (WAV) in Brighton& Hove and the demandfor
them?
65/67 -Multiple choice-choose one -optional
There are too few
wheelchair accessible vehicles to
53.7% (36
meet demand
choices)
I don't know
17.9% (12 choices)
There are more than enoughWAVs to meet
demand
13.4% (9 choices)
There are
just about the right number of wheelchair
3% (2
accessible vehicles to meet demand.
choices)
No answer
3% (2 choices)
■
Other
9% (6 choices)
access
wheelchair- accessible taxis in Brighton& Hove?
64/67-Multiple choice -chooseone-optional
Yes
70.1% (47 choices)
No
19.4% (13 choices)
No answer
4.5% (3 choices)
■
Other
6% (4 choices)
accessibletaxis should have to enhancethe comfort and
safety of passengers with limited mobility. Please select as many
asyou feel applicable.
66/67 -Multiple choice-choose many-optional
Disability awareness trainingfor drivers
21% (48 choices)
Any
driver or operator found to activelydiscriminate against
16.6% (38
disability to have their licencesrevoked
choices)
A wider
varietyof wheelchair accessible vehicles (for
14.4% (33
example,
those that are not so high off the ground)
choices)
Disability awareness training for operators
14% (32 choices)
More wheelchair accessible vehicles
13.5% (31 choices)
Morecouncil enforcement
8.7% (20 choices)
Betteruse of smartphone apps
7.4% (17 choices)
None of the above
1.7% (4 choices)
No answer
0.4% (1 choice)
Other
2.2% (5 choices)
vehicles across
different authorities
to ensure
consistency and
equal access
to transportation services for individuals with
limited mobility?
59/67 -Multiple choice-choose one -optional
Yes
77.6% (52 choices)
No answer
11.9% (8 choices)
No
10.4% (7 choices)
transport
provision. We are interested to know if operators are currently
meetingyour requirements? Please selectas many of the following
statements that represent your views.
62/67 - Multiple choice -choose many-optional
I find that private hire
operators are never, or rarely, able to 16.9%
(21
provide
a vehiclesuitable for me
choices)
Usually
operators tell me they do not have a suitable vehicle
available
14.5% (18
choices)
I am
usually unable to get a private hire vehicle if needed
14.5% (18
instantly
choices)
If I tell
operators about my requirements they are usually happy to find me
appropriate transport
13.7% (17
choices)
The service I receive from private hire operators is good
9.7% (12 choices)
I do not
believe that privatehire operators make reasonable
9.7% (12
adjustments to help me travel
choices)
I do not
tell operatorsthat I have a disability as I worry that 6.5%
(8
they will
discriminate against me
choices)
If I
book sufficiently
in advance operators will
usually meet
my 4% (5
requirements (please tell us how far in advance)
choices)
No answer
4% (5 choices)
■
Other
6.5% (8 choices)
|
60/67 -
Multiple choice -choose many-optional
|
|
|
I have been made to feel uncomfortable by a taxi
driver
|
23.2% (26
|
|
due to my disability
|
choices)
|
|
|
|
|
A taxi driver refused to take me because I am in
a
|
16.1% (18
|
|
wheelchair
|
choices)
|
|
|
|
|
I
have been refused transport by an operator or
driver for
12.5% (14
|
|
reasons related to my disability
|
choices)
|
I booked a vehiclethrough an operator but when the vehicle
10.7% (12
arrived
the driver did not take me
None
I was chargedextra because
of my disability
1111
-
choices)
10.7% (12
choices)
7.1%
(8 choices)
A taxi
driver refused to take me as I had an
assistance
3.6% (4
dog
choices)
A taxi
driver refused to take me becauseof some other
aspect3.6%(4 of my disability, not a dog or wheelchair
choices)
■
Other
6.3% (7 choices)
with the
wheelchair-accessibility requirements in Brighton & Hove,
especially considering the impact on accessibility for local
residentswith limited mobility?
61/67 -Multiple choice-choose one-optional
Yes
76.1% (51 choices)
No
14.9% (10 choices)
No answer
9% (6 choices)
Please
sum up your experienceof using taxis in Brighton& Hove?
65/67-Multiple choice-choose one -optional
Average
32.8% (22 choices)
Poor
20.9% (14 choices)
Very Poor
11.9% (8 choices)
Very Good
11.9% (8 choices)
Excellent
10.4% (7 choices)
Good
3% (2 choices)
No answer
3% (2 choices)
■
Other
6% (4 choices)
67/67-Multiple choice-choose one-required
Yes
70.1% (47
choices)
No
29.9% (20 choices)
No answer
0% (0 choices)
What is
your age?
47 /67 - Multiple choice -choose one -optional
No answer
29.9% (20 choices)
45 to 54
20.9% (14 choices)
55 to 64
16.4% (11 choices)
35 to 44
14.9% (10 choices)
25 to 34
9% (6 choices)
65 to 74
4.5% (3 choices)
75 to 84
3% (2 choices)
16 to 24
1.5% (1 choice)
0 to 15
0% (O choices)
85+
0% (0 choices)
Prefer not to say
0% (0 choices)
46/67
-Multiple choice-choose one-optional
Female
40.3% (27 choices)
No answer
31.3% (21 choices)
Male
23.9% (16 choices)
Prefer not to say
4.5% (3 choices)
Do you
identify as the genderyou were assigned at birth?
45/67 - Multiplechoice-choose one-optional
Yes
56.7% (38 choices)
No answer
32.8% (22 choices)
Prefer not to say
6% (4 choices)
No-please
enter gender identity in other below (optional)
4.5%(3
choices)
Other
0% (0 choices)
Are you a
carer?
47/67-Multiple choice-choose one-required
No
53.7% (36 choices)
No answer
29.9% (20 choices)
Yes
11.9% (8 choices)
Prefer not to say
4.5% (3 choices)
If you
answered 'yes' above please state who you care for. If you care
for more than oneperson please tick all that apply. If none
apply,please mark Other
7/67 -Multiple choice-choose many-optional
No
answer
87% (60 choices)
Parent
7.2% (5 choices)
Child with special needs
2.9% (2 choices)
Other family member
2.9% (2 choices)
Partner/ spouse
0% (0 choices)
Friend
0% (0 choices)
Other
0% (0 choices)
Muslim
4.5% (3 choices)
Prefer not to say
4.5% (3 choices)
Jewish
3% (2 choices)
Agnostic
3% (2 choices)
Other philosophical belief
3% (2 choices)
Hindu
1.5% (1 choice)
Pagan
1.5% (1 choice)
Jain
0% (0 choices)
Sikh
0% (0 choices)
Other
0% (0 choices)
Bisexual
7.5% (5 choices)
Gay man
6% (4 choices)
Lesbian / Gay woman
3% (2 choices)
Other
4.5% (3 choices)
Black or
Black British: African
Prefer not to say
Asian or Asian
British: Indian
White: Other
Black or Black
British: Caribbean
Other Ethnic
Group
Mixed: Other
Asian or Asian
British: Other
Mixed: Black
Caribbeanand White
White: Irish
Arab
Mixed: Black
Africanand White
Asian or Asian
British: Chinese
Asian or Asian
British: Pakistani
4.5% (3 choices)
4.5% (3
choices)
4.5% (3 choices)
1.5% (1 choice)
1.5% (1 choice)
1.5% (1 choice)
1.5% (1 choice)
1.5% (1 choice)
1.5% (1 choice)
0% (0
choices)
0% (0 choices)
0% (0
choices)
0% (0 choices)
0% (0
choices)
Asian or
Asian British: Bangladeshi
Black or Black
British: Other
White: Gypsy or
Irish Traveller
0% (0 choices)
0% (0 choices)
0% (0
choices)
Do you
look after,
or give
any help
or support to,
anyone because they
have long-term physical or mentalhealth conditions or illnesses,
or support requirements related to old age?
47/67-Multiple choice-choose one-required
No
49.3% (33 choices)
No answer
29.9% (20 choices)
Prefer not to say
7.5% (5 choices)
Yes, 9 hours a week or less
4.5% (3 choices)
Yes, 35 to 49 hours a week
4.5% (3 choices)
Yes,10 to 19 hours a week
3% (2 choices)
Yes, 50 or more hours a week
1.5% (1 choice)
Yes,20 to 34 hours a week
0% (0 choices)
9/67
-Multiple choice-choose one-optional
No
answer
86.6% (58 choices)
Childwith special needs
4.5% (3 choices)
Friend
3% (2 choices)
Parent
3% (2 choices)
Otherfamily member
1.5% (1 choice)
Partner/Spouse
0% (0 choices)
Prefer not to say
0% (0 choices)
Are you a
young carer?
9/67 -Multiple choice-choose one-optional
No
answer
86.6% (58 choices)
No
13.4% (9 choices)
Yes
0% (0 choices)
Prefer not to say
0% (0 choices)
the age
of 14?
47 /67 - Multiple choice-choose one -optional
No
59.7% (40 choices)
No answer
29.9% (20 choices)
Yes
4.5% (3 choices)
Prefer not to say
4.5% (3 choices)
Don't know
1.5% (1 choice)
Have you
previously served in the UK armed forces?
47/67-Multiple choice-choose one-required
No
67.2% (45 choices)
No answer
29.9% (20 choices)
Prefer not to say
3% (2 choices)
Yes,
previously servedin regular armed forces
Yes, previously
servedin reserve armed forces
0% (0 choices)
0% (0
choices)
time
service, e.g. Territorial Army)
1/67 - Multiple choice-choose one-optional
No
answer
98.5% (66 choices)
Prefer not to say
1.5% (1 choice)
Yes, the regulararmy
0% (0 choices)
Yes, the reservists
0% (0 choices)
Yes, part-time service
0% (0 choices)
Yes, another
0% (0 choices)
No
0% (0 choices)
Are you a
member of a current or former service personnel's immediate family/
household?
2/67 -Multiple choice-choose one-optional
No
answer
97% (65 choices)
Prefer not to say
3% (2 choices)
Yes
0% (0 choices)
No
0% (0 choices)
17/67-Multiple choice-choose many-optional
No
answer
71.4% (50 choices)
I need
materialsin accessible formats
I need additional
equipment
17.1% (12 choices)
7.1% (5 choices)
I need people to communicate with you in a particular
or
0% (0
language, for example,British Sign Language
choices)
Other
4.3% (3 choices)
Participants
This is
some text. You can edit and formatit by using the editorin the
panel on the right.
Gender
•
Male •
Female •
Unspecified •
Unknown
Visitors
Year of
birth
•
0-9
• 10-19
• 20-29
• 30-39
• 40-49
•
50-59 •
60-69 •
70-79 •
80-89 •
90+
•
Unknown
This is some text.
You can edit and formatit by using the editorin the panel on the
right.
